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Articles by CMC_Consultancy
Economy, Business, Management, Accountability

Are You Educating Your Business on the Importance of...
Retention has never received the attention it truly deserves. Too often, businesses prioritize acquisition over…
Caroline McGovern
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Retention, Customer Advocacy

Customer Retention: The Forgotten Hero of Business Growth
Back in the early 2000s, customer retention wasn’t even a topic of discussion in the telecommunications industry. We…
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Sales, Business, Technology, Management

Do your employees truly believe in your product or service?
After years of leading sales, service, and retention teams in the corporate world, one key insight stands out: your…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Economy, Evaluation, Mass Media, Touchpoint

The Real Secret to Business Growth? Retention & Experience
This week, I’ve shared insights on customer service, retention, and operational improvements—but here’s the one thing I…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Economy, Business, Management

Driving Business Growth Through Customer Experience: A...
Customer experience is the backbone of any successful business. Yet, many companies struggle to balance operational…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Business, Omnichannel, Communication

✅ CUSTOMER RETENTION CHECKLIST ✅
💡 Want to keep your customers loyal? Follow these daily strategies to strengthen relationships and reduce churn! 🔹…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Business, Communication, Primate Behavior

Is Customer Service in Decline—Or Are Expectations Changing?
Over the past few years, I’ve noticed a sharp decline in customer service standards. Long wait times, poor…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Psychology, Experience, Touchpoint

Consulting with Purpose: More Than Just External Advice
After spending over 20 years in the corporate world, working across various functions and collaborating with multiple…
Caroline McGovern
Caroline McGovern
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Business, Marketing, Business Process

Why Your Business Isn't Growing (And How to Fix It Fast)
Let’s cut to the chase: if your business isn’t growing, it’s bleeding. In today’s market, standing still is the fastest…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Economy, Business, Marketing, Management

Fuel the Fire:Power Moves to Ignite Business & Sales...
If your business growth feels like it’s stuck in second gear, you’re not alone — but you’re also leaving serious…
Caroline McGovern
Caroline McGovern
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Business, Technology, Management

5 Bold Operational Improvements That Will Transform Your...
In today’s ultra-competitive market, businesses that stand still are businesses that fall behind. Operational…
Caroline McGovern
Caroline McGovern
CMC_Consultancy
Business, Marketing, Business Economics

Customer Retention: The Last Line of Defense
I’ve always explained retention to my teams using a football analogy. Now, I’m by no means a football expert, but the…
Caroline McGovern
Caroline McGovern
CMC_Consultancy