Summary
Brittany Jones is an accomplished transformation leader with a distinguished career in guiding
organisations through complex change and achieving sustainable, long-term success. With deep expertise in large-scale transformations, strategy execution, operational efficiency, and cultural alignment, Brittany has built a reputation as a trusted advisor to leadership teams navigating high-stakes challenges.
Brittany’s career highlights include serving at Royal London, where she worked to elevate the maturity and capability of the transformation function, delivering efficiencies across change practices, resource management, and business services, as well as heading up the COO TOM program design and planning.
At Aviva’s wholly owned subsidiary in their motor claims network, Brittany led transformational initiatives that combined strategic growth, operational excellence, and risk-aware governance. Her work included designing and implementing innovative change practices and spearheading an ambitious property acquisition plan to support Aviva’s claims network ambition through their P&L driven business model.
Prior to these roles, Brittany served at Barclays PLC, where she led complex digital transformation initiatives and oversaw high-performing customer service and technical support teams across both onshore and offshore operations. Known for her ability to deliver results in high-pressure environments, Brittany combines a relentless focus on performance with a people-centred approach to leadership.
A recognised authority in change management and business transformation, Brittany’s innovative mindset and strategic vision have enabled her to shape and execute transformative solutions that
drive growth, resilience, and adaptability across organisations.
Brittany is a passionate coach for developing and experienced leaders and spends her personal time enjoying the Cheshire Countryside where she lives with her family.