Expertise

  • Business Administration
  • Event Planning
  • Organisation
  • Office Management
  • database management
  • Research
  • Data Analysis
  • Database Design
  • travel management
  • Diary Management
  • Expenses
  • Personal assistant
  • Document Production
  • call handling
  • Bookkeeping
  • Social Media Management
  • Transcription
  • CRM Management
  • Customer Service Support
  • Supply Chain Management

Summary

SmartPA are the leading experts within the PA, Secretarial and Administrative sector. Through industry expertise and experience, SmartPA deliver the very best in outsourced back office support and Managed Services to the business community. SmartPA’s solutions are highly effective and flexible to your needs, whilst being cost effective.

At SmartPA we work on a package based model. Providing you a fixed figure for cash flow with no hidden costs. Our packages include:
• A dedicated account manager – fully SmartPA Accredited
• Access to a team of over 200 professionals, with a variety of specialist skills
• Immediate access to assistance at any time between the hours of 09:00 - 17:30 (evenings and weekends by prior arrangement with your account manager)
• Holiday, sickness and maternity cover
• Built in flexibility, handling small bursts or temporary fluctuation of support levels.
• We offer both standard and tailored packages, prices for which are tailored to the individual.


Experience

  • SmartPA

    Partner
    100+ Employees 2019 - Current
    SmartPA
  • Cunningham Lindsey

    PA / Incident Manager
    100+ Employees 2007 - 2010

    PA to Complex Loss & General Liability Director
    • Audio typing of reports / correspondences
    • Report running and distribution – daily, weekly and monthly
    • Diary Management
    • Arrange meetings
    • Travel and accommodation arrangements
    • Fee transfers
    • Log audit results
    • Keep updated ‘time recording’ spreadsheet for General Liability and Complex Loss teams

    Incident Manager to High Level Loss Adjuster
    • Oversee and manage diary of High Level Loss Adjuster.
    • Prepare paper files and ensure all initial paperwork is on the file.
    • Maintain paper and e-files through out the claim.
    • Arrange emergency and temporary accommodation for Claimants.
    • Liase with Contractors throughout schedule of work.
    • Chase invoices from Contractors and Policy Holders.
    • Keep close liaisons with Policy Holders, Insurers and Brokers throughout the claim dealing with any issues that arise.
    • Send update reports periodically to the Insurers keeping them informed of the progress of the claim.
    • Draft Interim and Final reports for each claim.
    • Provide high level of customer services, dealing with queries and resolving problems.

  • Kingshurst Training Ltd (Formally 3E's Training)

    Office Administrator
    6 - 20 Employees 2007 - 2007

    I was brought in on a temporary basis to help with an upcoming OFSTED inspection, as I had previously worked for the company before. My main role was to do an audit of student files to ensure all were correct and up to date in ready for the OFSTED inspection

    • Responsible for adding and maintenance of the learner database for MA/AMA and E2E courses.
    • Provide administrative support to Directors, Managers, Tutors and Assessors.
    • Process Learner EMA and travel payments through the Learning and Skills Council web portal.
    • Make up and maintain all learner files ensuring all paperwork is signed and dated correctly for external auditing purposes and OFSTED inspections.
    • Prepare detailed monthly reports of all training information to ensure correct level of funding is received.
    • Accurately record absences.
    • Order and maintain adequate stationery for the office and classrooms.
    • Register learners with the Awarding Bodies, order candidate packs and certificates on completion of course.
    • Answering telephone queries and taking messages when required.
    • Minutes of Meetings.

    .

    · 

  • PPI Learning

    Administrative Coordinator
    21 - 100 Employees 2006 - 2006

    Update and maintain course schedules on client’s Intranet.
    • Allocate Tutors, training rooms and arrange delivery of required course literature for scheduled and ad-hoc training courses across the UK.
    • Arrange travel and accommodation requirements and refreshments for course the Tutors and Delegates.
    • Register Delegates onto courses upon receipt of booking forms and send out booking confirmation and relevant course details.
    • Run weekly cancellation and rescheduling reports and act on information produced as required.
    • Run monthly course evaluation reports for clients.
    • Register and arrange logins for Sage Examinations.
    • Maintain Access database for course attendance and exam results and produce weekly reports for clients

  • CTC Kingshurst Academy

    Database Administrator
    21 - 100 Employees 2005 - 2006

    • Responsible for maintaining the College’s assets database. Ensuring all assets are entered onto the database correctly and updating when any new items arrive.
    • Produce reports as and when required.

  • 3E's Enterprises Ltd

    Office Administrator
    6 - 20 Employees 2000 - 2005

    • Responsible for adding and maintenance of the learner database for MA/AMA and E2E courses.
    • Provide administrative support to Directors, Managers, Tutors and Assessors.
    • Process Learner EMA and travel payments through the Learning and Skills Council web portal.
    • Make up and maintain all learner files ensuring all paperwork is signed and dated correctly for external auditing purposes and OFSTED inspections.
    • Internal audits done periodically to ensure files are correct for external auditing purposes and OFSTED inspections.
    • Prepare detailed monthly reports of all training information to ensure correct level of funding is received.
    • Accurately record absences.
    • Order and maintain adequate stationery for the office and classrooms.
    • Register learners with the Awarding Bodies, order candidate packs and certificates on completion of course.
    • Answering telephone queries and taking messages when required.
    • Minutes of Meetings.


Qualifications

Business Administration NVQ Level 3

SmartPA Accreditation 


Interests and Hobbies

Walking my dog

Reading

Gardening



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