Expertise
- Leadership/Team Building
- Shared Services
- Restructuring/Off-shoring
- ERP Implementation
- Service Improvement
- Sales Organisation Support
- communication
- Major Customer management
- Revenue Recognition & SOX
- Order Management
Summary
An experienced and sales-supportive Client Services, Order Management, and Customer Service Manager, with a record of leading change management and improving services; ERP/CRM Transaction Management & Fulfilment, Sales Support and Supply Chain/Sales partnering across Manufacturing, Telecoms, IT Networking, Software and Electronics sectors, on a broad range of ERP platforms. A proven ability to deliver service improvement, whilst leading and developing staff functions and resources in fast moving international companies. A responsive and versatile functional leader, who has worked in start-ups, plc’s and multinationals and consistently delivered success , often from points of crisis as a result of change/acquisition; whilst providing effective support at V.P. and Director-level within Sales Organisations, to maximise revenue, maintain customer satisfaction and reduce cost.
Experience
-
Currently Seeking New Opportunities
Customer Fulfillment restructuring & Order Management Manager
- Current -
Airflow Developments Ltd
Client Services Manager
101 - 500 Employees 2015 - 2016· Recruited into a new position to manage all sales & customer support activity and ensure Sales Maximisation and rev rec compliance whilst developing improved links between back-office functions and Sales – tasked with growing solution sales and partnering to ensure growth in Commercial and Specification markets through the development of pre-and post Sales services that maximised sales time and improved controls of internal resources and costs.
· Responsible for the Head Office support organisation covering Order Management, Customer Services, CRM, Internal Sales, Technical Sales and Field Service supporting a remote Sales and Specification Team within a shared service centre; responsible for Transaction Management, Fulfilment and 6000 customer calls a month.
